About Us

 

At Your Plan Manager, we believe everyone deserves the opportunity to live a fulfilling and independent life, surrounded by  supportive relationships. That’s why we offer personalised plan management solutions specifically tailored to the needs and goals of people with disability and their support teams.

Our innovative approach and dedicated support will help you navigate your unique path, giving you the confidence and capability to achieve your dreams. And most importantly, our commitment to human  connection means you’ll never have to go it alone. So let us be your partner on the journey to enhanced capacity, independence, and meaningful connections.

 

tanya YPM manager

Our Founder

Your Plan Manager was founded by Tanya Walford, a seasoned business leader with over thirty years of experience and a unique understanding of the NDIS system. Tanya and her husband Luke have three children living with disability, giving them first hand experience with the complexities and positive outcomes of the NDIS.

Tanya started Your Plan Manager because she found that much of the information about NDIS funding was confusing and difficult to access. She wanted to help families and carers unlock their funding and advocate for better, more flexible outcomes for people with disability.

Today, Your Plan Manager is a market leader in NDIS Plan Management, with a team of highly engaged staff and a network of trusted providers. Tanya and her team are passionate about providing personalised, client-focused support that maximises funding and helps clients achieve their goals.

With a focus on human connection and team values of collaboration, leadership, integrity, and diversity at its core, Your Plan Manager is dedicated to helping clients navigate the NDIS system and find the support they need.

Our New Logo

 

 

 

Fingerprint Motif

The fingerprint motif supports the tagline concept as fingerprints feature unique ridges that look like paths. As every fingerprint is unique, so is each participant’s pathway to the life they choose to live.

By breaking the original fingerprint logomark into three colours, it appears as three arrows pointing to the centre, which may signify a person’s goals or aspirations they are looking to achieve.

Our Vision

Our vision is to be the leading provider of personalised, client-focused NDIS plan management services that enable people with disability, their families, and caregivers to achieve their goals and maximise their funding.

Through collaboration and a focus on human connection, we aim to make accessing and utilising NDIS funding as smooth and empowering as possible for all our clients across Australia.

We believe genuine human connections are the key to creating meaningful and effective support systems for people with disability.

Personalised & Dedicated Support

Lived Experience of Disability

Focus on Human Connections

Podcast Guest Appearances

Testimonials

“It is always a pleasure to work with the dedicated team at Your Plan Manager. Payments are prompt, and their passion for providing high quality support to their clients is evident in every interaction”

Sara Hansen, Practice Manager, Empowered Kids

“Quick response and processing times. Staff are always professional and friendly”.

Yvonne, Hunter Primary Care

“Tanya and her team have always been a pleasure to work with. They take the time to explain the finer details of any question me or my team may have. Their billing and invoicing impress me with the high level of professionalism, accuracy and efficiency. I highly recommend Your Plan Manager to clients using the NDIS”.

Duncan Timms, Director of Champion Mentors

“The plan managers are helpful / knowledgeable in supporting participants and service providers on how to navigate the NDIS. Overall YPM, is a great PM service that I will keep referring people to”.

Caitlin, Able and Rose Pty Ltd

“The staff at YPM are incredible. We have a team of trained and qualified staff who assist us daily. Special mention to Alison – She makes herself available more often than I am sure she needs to and always goes above and beyond, your whole team does. THANKYOU!!”

Alysa, Hunter Valley Supports

“We love working with you, there is great communication, always easy to troubleshoot issues with and just generally reliable. We like being able to access the dashboard to be able to keep track of people’s budgets, you are very quick to onboard a new person. The people we support have never raised any issues in your work”.

Rosie, Aurora Supports

“Your Plan Manager have definitely set the benchmark for professional services in the plan management space. Responsiveness and customer service are A1. The dashboard for providers (particularly COS) is very user friendly. The staff are extremely knowledgeable. Monthly client budget reports emailed to myself as the COS are exemplary – Thank you for making my job much easier.”.

Samantha, Mandatory Care Services

“Professionalism in all communications, Great understanding of NDIS funding & Concerned for Participants needs – Keep up the awesome work YPM”.

Martin, Jeder Institute

“Thanks so much for being on to it, I really appreciate your ongoing support and communication with me, it validates and reassures my anxiety. You’re amazing at what you do “

Hayley, YPM Client

“…the difference between you & my old plan manager is simply night & day…just keep doing what you are doing please & people will continue to send people your way”

Marcus, YPM Client

“Hi, just a quick email to let you know how fantastic Jildou is, i really cant praise her enough, she has always made me feel comfortable and helped out where ever she can, and not once made me feel like I’m being an inconvenience when I don’t understand or can’t remember things, she is such a beautiful person to talk to, I’m so grateful to have her helping me.”

Catherine, YPM Client

“Michele is so helpful and friendly. I really like that she treats me like an adult and gives me advice without making it sound like she is giving me orders. I really appreciate her efforts to keep me updated and informed.”

Cheryl, YPM Client