What Is NDIS Plan Management

For those of you who are familiar with the NDIS (National Disability Insurance Scheme), you will know that the NDIS provides a way of delivering funds to eligible people living with a disability. This allows participants to get the support they need to live a better life, whether it be through certain services or purchasing consumables.

To put it simply, NDIS Plan Management is the way your funding from the NDIS plan is managed. Each time you make a purchase using your NDIS funds, those purchases have to follow the rules and guidelines set by the NDIS, so that your spending can be accounted for. When these rules and guidelines aren’t followed it can delay important services.

Different ways to manage your plan

There are actually three different ways you can manage your NDIS plan. Each of these methods makes a different person responsible for managing your funds and come with their own pros and cons. Let’s take a deeper look into the types of plan managing.

Self-Managed

Agency Managed

Plan Managed

1. Self-Managed

As the name suggests, Self-Managed is for you if you are someone who wants full control over their NDIS funds. It leaves you responsible for paying providers and managing the paperwork and administration involved. 

Advantages of being Self-Managed

    • You have direct access and control over your funding
    • You are able to use registered or non-registered service providers
    • You are not tied to the NDIS Price Guide

Disadvantages of being Self-Managed 

    • You take full responsibility for managing your funds and claiming from the NDIS
    • You are responsible for keeping financial records of all invoices and receipts for 5 years in case you are audited
    • You will need to open a separate bank account that is only used for your NDIS funds

2. Agency Managed

Agency Managed plans are managed directly by the NDIA (National Disability Insurance Agency) and registered service providers will bill the NDIA directly. 

Advantages of Agency Managed

    • You do not have to keep track of your spending
    • You are able to check the claims made from your providers through the NDIS Myplace Portal

Disadvantages of Agency Managed

    • This method is the least flexible
    • You can only choose from NDIS Registered Providers
    • You will need to seek approval from the NDIA for all purchases

3. Plan Managed

The third option is to have a registered Plan Management provider act on your behalf to manage your funding, pay bills and manage the invoices. Think of a Plan Manager as a middleman between you and the NDIS with all the insider knowledge working on your behalf. You have similar freedoms of choice that come with being self-managed but with experienced industry experts to lean on. 

Advantages of being Plan Managed

    • Your registered Plan Managers will manage payment and paperwork for all of your Providers
    • A choice of using registered and non-registered providers
    • Experienced professionals to help you manage your budget
    • Help and support navigating the NDIS
    • Plan management is funded by the NDIS and has its own budget separate from other NDIS services so it comes at no extra cost
    • Having someone else manage the bills and paperwork means less hassle for you and more time to do the things you enjoy

Disadvantages of being Plan Managed

    • Not really any!
    • Finding the right fit is important for any participant, so make sure you feel comfortable with who you choose

How to choose a Plan Manager

If you like the sound of using a Plan Manager, the next question is, how do I choose one? There are a large number of plan management providers out there but here are some points to keep in mind when choosing the right plan manager for you that are values we think are important at Your Plan Manager.

Trust

The first thing is you need to trust the people managing your funds. After all, these are the people who will help you on your journey to living a better life. 

    • The first thing is they need to be a registered NDIS provider. Only registered providers are able to make claims on your behalf through the Myplace portal
    • A good plan manager should be impartial and not only recommend the support services that they provide
    • A plan manager should be transparent – My Plan Manager uses a Dashboard to allow our participants to keep track of how their funds are being managed

Knowledge

The Plan Manager you choose is going to help guide you through every step in navigating the NDIS. You will want someone who can not only manage the paperwork and invoices, but someone to offer you advice and recommendations on how to get the most out of your funding.

Understanding

Plan Management isn’t just another job for us here at Your Plan Manager. Our company founder, Tanya Walford, has four children, including three with disabilities. She understands the complexities and positive outcomes that the NDIS brings to families, carers and participants.

Tanya has instilled the values from her lived experience and unique understanding of the NDIS through our company to create a passionate team that is client-focused and provides as little or as much support as you need. We don’t say no. Instead, we ask how can we help achieve your goals.

What Next?

If you’ve enjoyed learning more about NDIS plan management you might find our FAQ page useful. Alternatively, if you are thinking about signing up for Plan Management or have any other questions, don’t hesitate to contact our friendly staff.

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Testimonials

“It is always a pleasure to work with the dedicated team at Your Plan Manager. Payments are prompt, and their passion for providing high quality support to their clients is evident in every interaction”

Sara Hansen, Practice Manager, Empowered Kids

“Quick response and processing times. Staff are always professional and friendly”.

Yvonne, Hunter Primary Care

Tanya and her team have always been a pleasure to work with. They take the time to explain the finer details of any question me or my team may have. Their billing and invoicing impress me with the high level of professionalism, accuracy and efficiency. I highly recommend Your Plan Manager to clients using the NDIS”.

Duncan Timms, Director of Champion Mentors

“The plan managers are helpful / knowledgeable in supporting participants and service providers on how to navigate the NDIS. Overall YPM, is a great PM service that I will keep referring people to”.

Caitlin, Able and Rose Pty Ltd

“The staff at YPM are incredible. We have a team of trained and qualified staff who assist us daily. Special mention to Alison – She makes herself available more often than I am sure she needs to and always goes above and beyond, your whole team does. THANKYOU!!”

Alysa, Hunter Valley Supports

“We love working with you, there is great communication, always easy to troubleshoot issues with and just generally reliable. We like being able to access the dashboard to be able to keep track of people’s budgets, you are very quick to onboard a new person. The people we support have never raised any issues in your work”.

Rosie, Aurora Supports

“Thanks so much for being on to it, I really appreciate your ongoing support and communication with me, it validates and reassures my anxiety. You’re amazing at what you do “

Hayley, YPM Client

“…the difference between you & my old plan manager is simply night & day…just keep doing what you are doing please & people will continue to send people your way”

Marcus, YPM Client

“Hi, just a quick email to let you know how fantastic Jildou is, i really cant praise her enough, she has always made me feel comfortable and helped out where ever she can, and not once made me feel like I’m being an inconvenience when I don’t understand or can’t remember things, she is such a beautiful person to talk to, I’m so grateful to have her helping me.”

Catherine, YPM Client