The YPM Team

Our fearless leader, Tanya started YPM back in 2014 when she saw a gap in the market for a quality Plan Management Service, offering a personalised approach to unpacking NDIS plans.

With experience managing the operations of both not-for-profit and private companies, Tanya knows how to steer the ship. When asked what her productivity hack is to manage her busy days “Break the day into compartments. Don’t get distracted during your allocated time by something that doesn’t belong there (like emails)”.

Tanya is truly a force to be reckoned with when it comes to NDIS knowledge. With ideas flowing at all hours and a drive like no other Tanya’s favourite way of unwinding is with trashy reality TV. Who doesn’t love a good Netflix binge!

My favourite thing about working at YPM?: The team spirit!

What did you want to be when you grew up? A fashion designer – which I was a long time ago!

One of your favourite memories from the past year? That’s a hard one! Professionally – seeing the team always support each other. Personally – seeing our daughter graduate.

Kayla has been with YPM since September 2020, and is our Financial Services Manager. Managing people and working with numbers is what Kayla does best. She is loved by her team and everyone at YPM.

With her big canadian accent, open door policy and ability to make problem solving look effortless, she makes the hard stuff look easy.

If Kayla’s not in the office you’ll find her by the river fishing or skareboarding along her local esplanade.

Anna has been with YPM since May 2020, starting her journey in the Accounts and Claims Team and moving into her current role as our Communications & Information Officer. Anna’s productivity hack is: “Split screens are a lifesaver when dealing with multiple tasks at once. Music and coffee help too.”

With strong customer service skills and a background in quality assurance and document control, Anna brings a wealth of knowledge with her. Anna’s favourite thing about working at YPM is “The freedom to create and work collaboratively”.

Anna is known for her professional working manner, graphic design skills, and being the resident vegan.

What did you want to be when you grew up? I wanted to be a ballerina or a chef.

Are you a dog person or a cat person (or neither)? Dogs. I have a very spoilt red stumpy tail cattle dog that I adore. I’m pathetically allergic to cats.

What’s one hobby you’d love to get into and why? Surfing. I’ve always loved how effortless surf culture is. What’s stopped me? I’m not the strongest swimmer, plus…sharks. But who knows maybe you’ll find me in the white wash at Kirra one day.

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Denise has been with YPM since June 2021, working as our Senior Provider Payments Officer. Her productivity hack “Stop multitasking”.

When asked what’s your favourite thing about working at YPM “”The difference YPM makes in a person’s life and the flexibility it offers it employees. We have an amazing director who is passionate & inspirational and is committed to our company purpose every day.””

Denise has a way with numbers, forever problem solving, looking at scenarios with an analytical and logical approach, in order to get the right outcome. She pays the bills and the wages and we are forever grateful to have her as part of the YPM Team.

What’s one hobby you’d love to get into and why? Lego is an amazing hobby that all ages can enjoy. It has created a new bond right from young grandchildren, parents, and grandparents alike. I’m especially like Star Wars Lego – “”Do or Do not. There is no try!””

One of your favourite memories from the past year? Spending uninterrupted time with my family during various lockdowns and just having fun with them without the pressures of daily life.

What’s your favourite way to unwind after a busy day? Playing with my kids as they always ground me to know what’s important in life

Kym has been with YPM since April 2020, working as our Provider Payments Officer. When asked what she loves about working at YPM “I love working with so many fantastic people and knowing that we are helping to make peoples lives a little better”.

Kym’s welcoming demeanour is like a warm hug, always making time for those around her and enriching client and provider experiences through her diligent work ethic.

When asked what’s her favourite way to unwind after a busy day “”A walk and a wine””. Great combo Kym!

Describe your job in 3 words: Busy, rewarding and challenging

What did you do before you came to YPM?: Legal Secretary for about 25 years!

One of your favourite memories from the past year? Holidays!

Fernando has been with YPM since March 2020 and is a valued part of the YPM landscape. Working as our Provider Services Team Leader and our local IT guru, all at the same time. His multitasking skills are truly second to none, training our Accounts and Claims staff when they’re onboarded, supporting them until they’re confident and making work fun along the way.

Fernando’s productivity hack is “Automation”, making as many processes as seamless as possible, working in the background during the day to day to give clients and providers faster more accurate outcomes.

ABBA lyrics are never far away when Fernando is in the office. Always making time for employee enquiries as well as provider and client enquiries. When asked what’s your favourite thing about working at YPM? “We have room to be creative and constantly improve the work we do.”

Describe your job in 3 words: Collaboration – Consistency – Multitasking

One of your favourite memories from the past year? Snorkelling at the Great Barrier Reef – is unforgettable.

Bernard, “Bernie” has been with YPM since December 2019 and is pretty much part of the furniture in the Provider Services Team.

Known for his dry sense of humour and eye for detail, Bernie is always up for the task, whether it be processing reimbursements, clearing a busy accounts inbox, or submitting claims for approval.

You’re an absolute asset to the Provider Services Team Bernie and we’re so glad you’re with us.

Jamie -Lee has been with YPM since January 2022, as one of our Provider Services Officers. Her productivity hack? “Music”. We’re sensing a bit of a productivity theme here.

With a drive to help and assist clients, Jamie-Lee loves how rewarding and supportive the YPM atmosphere is. Although her job may be repetitive, Jamie-Lee shows up each and every day ready to submit claims on behalf of clients and providers with a smile on her face.

What’s one hobby you’d love to get into and why? I’d like to get back into Island/hula dancing. It’s a big part of my culture and I use to do it with my family and miss doing it. It’s also good exercise!

What’s your favourite way to unwind after a busy day? Go to the beach or river.

What did you want to be when you grew up? A Lawyer

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Renzo has been with YPM since January 2022, as one of our Provider Services Officers.

Renzo has a vibrancy to him that can lift the entire mood of the YPM office the minute he arrives. With a joke in hand and a casual, friendly manner Renzo takes on each day with purpose.

From submitting claims to uploading invoices, and cross-checking information against the NDIS Price Guide, He ensures each client and provider are working within the NDIS guidelines.

Describe your job in 3 words: Fun, Exciting, Interesting

What’s one hobby you’d love to get into and why? Photography

What’s your favourite way to unwind after a busy day? Surf, Video Games

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Allanna has been with YPM since January 2022 and is one of our talented Plan Mentors. Her go-to productivity hack is “Listening to music. It helps me concentrate on what I am doing”.

Allanna’s sweet nature shines through in her work, from client and provider exchanges via email to workplace interactions. Allanna won’t hesitate to take on extra tasks, all whilst maintaining high accuracy and consistency when processing claims.

Describe your job in 3 words:
1. Challenge
2. interesting
3. Rewarding

What’s your favourite way to unwind after a busy day? Hang out with my friends and family.

What’s one hobby you’d love to get into and why? I would love to get into doing more adventurous things including Skydiving, hiking, and swimming in beautiful places because I need to get out of my comfort zone more.

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Ashleigh “Ash” has been with YPM since June 2021, in a Plan Services Officer role. Her productivity hack? “I really like to have some music on, that tends to get me pumped up for the day”. So now we know who controls the google speak in the office!

Ash’s warm and friendly demenour is infectious to be around. She has the ability to make you feel at ease and makes work fun, with quality banter. At the same time, Ash’s dedication to the job is over and above, often being thrown ad-hoc tasks that she takes in her stride on the daily.

When asked what’s your favourite thing about working at YPM?: “Being able to help people get the most out of their NDIS plan and being able to work in a team of great people”.

Describe your job in 3 words: Friendly, Flexible, and Rewarding

What’s your favourite way to unwind after a busy day? Take a drive to the beach and just sit down and relax maybe with a drink or two.

What’s one hobby you’d love to get into and why? I would love to get into soccer again I put it on hold as I hurt myself but would love to get back into it.

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Letisha has been with YPM since August 2021, as one of our Plan Services Officers. When asked to describe her job in 3 words “Rewarding, Busy, Teamwork”.

A gentle, kind soul, Letisha’s open and honest communication style keeps our providers and clients in the know when it comes to payment and NDIS enquiries.

Taking her time to provide insightful, well thought through answers. Letisha is often reflecting on her interactions and constantly finding ways to improve her customer service skills. She loves to make an impression and leave clients happy after a call.

What did you want to be when you grew up? Athlete or Sportsperson

Are you a dog person or a cat person (or neither)? Dog but I have 2 Cockatiels

What’s one hobby you’d love to get into and why? Dragon Boat racing – I love being out on the water and being part of a team sport

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